1. Introduction

Welcome to Big Time SGR Bookings & Transfers ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and protect your personal data when you visit our website and use our transport, SGR booking, excursion, and holiday home/Airbnb booking services.

2. The Data We Collect About You

To provide you with our comprehensive coastal travel services, we may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: includes first name, last name, and the number of passengers/guests traveling.
• Contact Data: includes your email address, primary phone number, and alternate contact numbers.
• Booking & Travel Data: includes pickup and drop-off locations (e.g., Mombasa Airport, SGR Terminus, Diani, Malindi), travel dates, travel times, flight or train numbers, and preferred SGR ticket classes.
• Service Preferences: includes preferred excursion types (e.g., Snorkeling, Fort Jesus tour), budget ranges, and property type preferences for Airbnb bookings.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• To Process Bookings: We use your Travel and Contact Data to confirm and schedule your transfers, SGR tickets, excursions, or holiday home bookings.
• To Provide Customer Support: We use your Identity and Contact Data to communicate with you regarding quotes, booking updates, or changes to scheduled services.
• Service Coordination: We may share necessary details (such as pickup location and phone number) with our drivers, tour guides, or property owners to ensure your service is delivered seamlessly.
• To Improve Our Services: We use Technical and Usage Data to analyze how users interact with our website to improve user experience.

4. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes outlined in Section 3:

• Service Partners: Trusted drivers, tour guides, and Airbnb hosts who require specific data (like your name and phone number) to fulfill your booking.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers for consultancy or legal purposes.
• Regulatory Bodies: Where required by law to comply with legal obligations.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and third parties who have a business need to know.

6. Your Legal Rights

Under data protection laws, including the GDPR (for European users) and Kenyan Data Protection Act, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Right to withdraw consent at any time where we are relying on consent to process your data.

7. Contact Us

If you have any questions about this privacy policy, our privacy practices, or if you wish to exercise your legal rights, please contact us at: